If you need to reset 2FA on your Blocto account due to a change of device or a lost device, please follow the steps below:
To reset 2FA due to a change of device:
- Open the Blocto app and go to "Settings."
- Click on "2 Factor Authentication."
- Click "DISABLE" and enter the verification code sent to your registered email address and your 2FA passcode to disable it.
- Set up 2FA on your new device by following the prompts in the Blocto app.
To reset 2FA due to a lost device:
- Send an email to email@example.com from the email address associated with your Blocto account.
- Provide the following information so we can verify your identity as the owner of the account:
- Blocto account email
- Date of account registration
- Last known location of login (country)
- Device used to log in to the account
- Assets held in the account
- Please note that it may take 2-3 working days to confirm and process the request, as 2FA is an important security feature that requires careful verification.
We take the security of your account very seriously, and we appreciate your patience and understanding as we work to ensure that your account is protected at all times.
If you have any further questions or concerns, please do not hesitate to contact us at any time. We are always happy to assist you with any issues or inquiries you may have.